Shipping policy

Last updated: September 16, 2026

Thank you for shopping with LuxoraRTX. Below you'll find everything you need to know about how we process and ship your order.

Handling Time

Orders are processed and prepared for shipment within 1–3 business days after payment is confirmed, regardless of destination. Orders are not processed on weekends or public holidays.

Shipping Cost & Method

Transit Time by Destination

Transit time (once your order has shipped) depends on the destination:

Combined with handling time, most Canadian orders arrive within 4–8 business days, and most US/UK orders arrive within 6–11 business days of being placed.

Shipping Destinations

We currently ship to addresses within Canada, the United States, and the United Kingdom. We're not yet able to ship to other countries — if that changes, we'll update this page. Customers outside Canada are responsible for any customs duties, import taxes, or brokerage fees charged by their country on arrival; these are not included in the item price or shipping cost.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive it.

Packaging

Graphics cards are sensitive electronics — every order ships in reinforced, anti-static packaging designed to protect the card in transit. Please inspect your package for visible damage before signing for delivery where a signature is required.

Incorrect Addresses

Please double-check your shipping address at checkout. LuxoraRTX is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address only before the order has shipped.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the estimated delivery window, contact us at contact@luxorartx.shop with your order number. We'll work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.